Sonos play 5 speaker not working. Hi Ken thanks for the suggestions.

Sonos play 5 speaker not working The second system, which is exactly the same, will not reset despite following all advice found online. The line-in jack passthrough works after the play 5 has booted up, so I only soldered some wires from the jack and placed the Arylic board into the bottom of the play 5. I get WiFi on every other device in our area of use, but not the Roam. The Sonos Connect can act as both an input and an output device for your Sonos system. If the router changes or if a new network is used it is virtually impossible to have SONOS working smoothly. I select this option in the Sonos app, and I switch the audio output settings in the Tv for "audio out/optical", and it doesn't work. Onkyo - Sonos compatible have play 1 and play 5 (also boost), only play 1 works with wifi. Does anyone know where to look on the pcb for the tweeter capacitors/resitors? After having problems with my Sonos system, I was able to change the channel on the router (which had been set to auto) and put a different channel for the Sonos system. (When adding the surround speakers, they do make sound). The battery on the Sonos speaker has gone low. The play 5 works fine when unpaired and also works when it is added as a stereo pair. So whether you’ve got a big room to fill with music or a discerning ear for divine sound, we’ve got you covered. 2. I’m confused. repair options? or is this a hav ego buy a new one option. Some Sonos home theater speakers In this video I explain you how to fix a non working Sonos Play 5 wireless Loudspeaker. 1 track, everything sounds great. I have restarted them to no effect. Be careful that your iPod is plugged in to the line in, and not the headphone jack, and at the least, start with the volume at 50% on the iPod. Choose Line-In as an audio source in the Sonos app. 5) With Speaker 2 connected via Ethernet cable Click the speaker you want to play and add in the stereo pair. There were some gen 2 PLAY:5 speakers that had bad wifi cards in them. Tried multiple times doesn’t seem to want to work. But I’ve owned a Sonos since around the PLAY:5 Gen 1 was released, and am now north of 20 installed devices. Play5 has static white light After updating to S1 my Sonos system worked as usual by following an update to version 11. I logged in to Sonos yesterday and in addition to finding a (very unintuitive) interface, TuneIn had been completely removed. Continue to wire temporarily as advised by @jgatie Powee off all Sonos speakers; Uninstall all Sonos controllers apps on all devices; Power on your gen 1 Play:5 ONLY (while wired to router) I am unable to select and play either music or other audio using the Sonos app. failed, complaining of too much noise again. Generally, when you set up the PLAY:5 in a vertical position, the touch controls will still work, though you'll have to move your hand vertically instead of horizontally. I worked with Sonos support to do the following (I am using IOS app): In Sonos app, delete SiriusXM (settings, services & voice, music & content) Force-close Sonos app; re-open Sonos app and add SiriusXM (settings, services & voice, music & Take it somewhere you can plug it into a router and setup the controller app on your iphone. Rear speakers will play ONLY when configuring audio device manager to Dolby Atmos and clicking rear speakers channel . I have my Vizio M series TV connected to Play 5 Gen 2 via RCA to 3. You can find our phone number and hours here. Sonos speaker is receiving interference from other devices. It’s possible the volume is muted or set too low. I have 2 large Sonos systems. With the 30% off the new product, it may not be worth repairing the Sonos Play 5. 1 - Sonos AMP – for outdoor speaks (speakers BOSE) 1 - SYMFONISK Bookshelf. You can then play music from your iTunes library and the sound will play on this speaker. The rest of my system can be seen there and is fully updated and working perfectly fine. If that's not working, please send in a diagnostic report and reply with the confirmation number. 1) set up as a room (Lounge) and also two Play:1 speakers grouped as a Stereo Pair at the front, called a different room (Lounge 2), but physically in the same room as the 5. To fix the issue, reboot the devices, conduct a factory My Sonos Play 5: Gen 1 is great but has unfortunately, stopped working. Hello to everyone. Surrounds play from the outside speakers, and rear surrounds from the inside speakers. I’ve tried all the Play 5 gen 2 been working fine for a month. Tried to install a Play 1 in the new Sonos app. If they haven’t been used/updated in a while it might be that you’ll need Sonos Support help to get them going. Also make sure the speaker isn’t muted (ie make sure there is a white light on the speaker, not a green light). In the system itself it shows I have all speakers working and also it shows music sound is going to that speak. Trueplay, which ABSOLUTELY DOES NOT WORK when managing multiple speakers in a surround configuration, is the perfect example ! I own a playbase and two (old) Play:1 speakers, These speakers are configured as surround speakers. factory reset by power off, power on while holding mute, waiting 60+ secs; --or connecting with system by holding mute and volume while already on). One home with 13 products. What worked for me is: 1. And at that point, I'd probably call in to them, since they don't seem to deal with replacements here in Sonos speakers sometimes need to be power-cycled to allow Spotify to work properly. Or I can give up sonos. How many Sonos speakers can be connected together and play at the same time? Sonos speakers can create a really large home theater system. 1 audio, then it normally will state that on screen somewhere in the App - it can and does vary by the originating device on which the App is installed, or in some cases it can sometimes be the TV not being able to pass that type of surround audio through its ports and so the audio auto-downgrades to PCM stereo. I rebooted the system, unplugged and re-plugged. I finally did a reset on the speaker and when I try to add this back in, there is a message that I need to update the controller. OK in light of changed situation, I would like to confirm that you reset the Play:5 gen 2 (or Five) correctly. By default, your Sonos product will not automatically play audio coming through the Line-In Since we no longer have Play:5 Gen 1 speakers, you will be upgraded to a Play:5 Gen 2. But when I add it as a surround speaker the speaker doesn’t output any sound. Please help. Factory reset the Play 1 while keeping the ethernet cable Anyhow do not give up yet. Funny, That no repair shop will touch a Sonos for repair. Then last week it disappeared and will only reconnect when wired. Page 1 / 1 . The speaker is on the latest update. FM stations through TuneIn on Sonos through years. If it does not it is likely a Play 5 radio failure. So, if needed, remove the problematic Sonos speaker from the group through the Sonos app, and then hold the Play/Pause music while the others are playing. I have another SL one and a 5 and all are re-syncing w/o any issues after every powe I’ve tried the reset the AMP. Try again later” notification. If you are having difficulties You can reset/fix Sonos play speakers not working by unplugging the speakers and pressing and holding the pause/play button. think I will be replacing it as a $500 speaker that only lasted 3. Test playback from and observe Sonos performance. 5 hours with Sonos customer support, who “escalated” my issue to level 2 which took another 2 weeks for an appointment, and then basically said it’s a “network” problem, not a Sonos problem which is total BS! If this is happening only when you stream Spotify - then it is because your Play 5 Gen 1 dont have enough memory to handle Spotify Streaming. Unknown type of fuse? These are some common tools used to work on this device. I have 2 Play One SL and 2 Play:5. It works perfectly from Spotify, but not from TIDAL app. I need help adding my Play5 back onto my S-1 controller. Retrying or resetting didn't work. I can then hear output from my rear Era 300s when playing 5:1 audio. Sonos products can drop from the app if they’re experiencing network or connection issues. Other instances may be a compete product re-design such as Play 5 Gen1 to Play 5 Gen2. That speaker is the master of a five speaker group so they were all ungrouped. Follow the steps below to get reconnected to your Sonos system. I've tried the normal things - unplugging and tried to do a new set up. It will flash green but when I try and pair it the light goes to orange and it will not pair. I think it is broken. 1” not “Dolby Digital 5. first, you're talking about surround sound, which implies a 5. Follow the instructions in our touch controls article to find out if touch controls are enabled or disabled on your Sonos product. I’ve done some research and have realised that there’s actually a glass fuse on the power board inside the speaker which, is what i’m looking to investigate I'm not sure that I'm following your information. These steps also apply to the Sonos S1 Controller app when it shows an When connecting a Line-In device to Sonos, physical cable connections and Line-In settings in the Sonos app can sometimes prevent audio from playing. 8 Methods To Solve Sonos Not Connecting To Hello!I've reset all of my speakers due to intermittent connectivity issues. Our Hi all. But overall, with the Sonos logic board reinserted, the device still starts, and won’t connect anymore because of the missing WLAN board. Read the article Here is my question, how can SEVEN of my Sonos products be compatible and work with my NEW spectrum modem/router but the two Sonos One surround speakers do not work and are not compatible according to Sonos. Surround and rear surround channels are very distinct, and the rear surround channels are as loud as the surround channels. The other 4 speakers works perfectly still, even farther away from router. The I have one speaker (Play 5, gen 1) compatible with S1 app only. The model number "Play 5", is differentiating from the grey label, due to its large white lettering. Reboot your router. How to claim this discount? Thank you ! Why have my Sonos speakers suddenly stopped working? Sono speakers can suddenly stop working due to a network loop, wireless interference, and audio drop-out. Power cycle the Play 5 and see if it connects. Reason #5: New Router or Settings. The Sonos logo on the Play:5 (Gen 2) is white. I have tried the factory reset can’t seem to get it to work. It will not play on Apple Music, Spotify, browser, Kodi Sonos app and Dolby Atmos pop up indicates Atmos is working. (and songs take forever to load). If you are able to get it up and running on S1, you can then go onto upgrade it to the Get help and assistance with your Sonos system; Speakers; Play 5 Gen 1 has no power. Good luck. - 2 play 5 Gen 2 set up as stereo pair (R&L) NOT working - Reset internet - uninstalled and re installed the app - switched everything off and on again. Make sure that all of the products' power cords are properly seated and turned on. I’m It will be tough, as you’re using Sonos speakers not designed to be connected to a TV, and will need to deal with the 75ms delay on a Sonos analog line in. When I try and connect a new device it says there are no The suggestion is, if you have a Sonos Play 5 speaker you can connect it to your iMac or MacBook with a 3. This involved changing my cable box output to Dolby Digital and my TV audio output to Dolby as well. The Bridge is If that works for you, then add the Play:5 (gen2) speaker to the S1 App and if you still need the S2 App after that process is complete, then simply reconnect the S2 App back to the ‘existing’ S2 system it’s easier to switch off any S1 system devices whilst you So, given that AirPlay works just fine on the Sonos speakers I listed in my previous post and based on my experience as illustrated above, it appears to me the problem is not so much additional network equipment, such Having a device that suddenly not work and not power on is not a good experience to have. ; creating a speaker pair. Robin PLAY:5 is the biggest and best-sounding speaker from Sonos. Honestly I think Sonos should be more friendly with the customers, including a Bluetooth and optical connection in the play 5. I unpluged the speaker during the move to the new wifi mesh. So, I'm going to assume you're just talking about some Help! My Iphone16 Pro can’t seem find and control our Sonos Play:1 speakers. When grouped with a Play:1 (and the Play:1 is coordinator), it seems to not sweat it at all. The tweeters don't seem to work. As far as the sonos system. its a 2012 model serial number 1208 00-0E Then unplug the speakers from power. I own a pair of Play 1s, but the system only works if one of them is plugged in directly to router via ethernet. 5mm headphone cable. . At first I noticed either NO sound, or VERY faint sound from my Play: 1 Take two identical speakers – the Sonos One, Play:1, Play:3 and both generations of Play:5 are all stereo compatible Position them roughly eight to 10 feet apart from each other and yourself This doesn’t make sense unless once configured it will not change. I have tried to hold down the mute button while plugging in the power cable and holding as worked for the other speaker but this does not appear to If a speaker already had a music queue, you can hit play on the speaker and it works but stops after maybe 3 songs. 5mm connector. My Sonos Play 5: Gen 1 is great but has unfortunately, stopped working. Each Sonos player that picks up the ‘Sonos only WiFi’ from the wired Sonos speaker will rebroadcast it, thus extending the Hi Sonos community I’m owner play 5 gen1 with eligible for upgrade programme. . When I look at sonos. 1. They do appear in the Sonos desktop app on my iMac and I can group them with other speakers from there. On contacting Sonos, initially they asked me to send them a couple of photos showing the speaker connected to the power supply and the serial number. iOS 18. This If you're seeing this message, it means that the Sonos app is having trouble connecting to your Sonos products. Hi, Since a while, AirPlay does not work anymore with my Sonos Play:5 gen 2. I am looking to buy a music streamer now, because I understand this will improve the experience with digital music. If you are using the Sonos Control, please follow the steps below to change the wireless channel: 1) Press the Music button to go the Music Menu. Do you know what might be the issue? I went through the FAQs and Line in setup pages but couldn’t find anything. The Play 5 (Gen 1) is only compatible with the S1 controller and will not be seen by the Sonos App. Apple will not connect. ’ Please advise. Maybe not a big deal but I don't think Sonos should presume anything. As troubleshooting steps I tried retuning another room and it worked fine. According to Sonos recommendations, all products should be I've got a Play 5, which has suddenly stop working and disappeared from my list of devices. Complete the process by following the on-screen instructions. You need to make sure that there is something playing on the Play:5, be that a Radio station or a Music Playlist. Why have my Sonos speakers suddenly stopped working? Sono speakers can suddenly stop working due to a network loop, wireless interference, and audio drop-out. I chose the Sonos 5’s in the kitchen as the preferred speaker, then playing music on Sonos through the Amazon Echo device started working. If you aren’t getting sound from your Connect, it may be because the cables aren’t plugged in to the correct ports on either the Sonos player or Hello Everyone This work around works, and i am using it as we speak. Our Wifi system was updated to a DreamCatcher and now Sonos speakers won’t connect. solid white light only, no matter what is attempted. I have 2 Sonos Play:5 (gen 1) I have tried resetting both today, the first worked as advised. Factory reset the router, use same SSID Get help and assistance with your Sonos system; Speakers; Sonos play 5 (gen1) blinking red light; bought a used speaker. The Sonos Play 5 is a compact, sleek speaker unit that plays wireless streaming music from your favorite online services such as Pandora and Spotify The Roam 2 can only operate on the Sonos App (aka S2) and will not be seen by the S1 controller. We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work. The technique also applies to select Sonos speakers from the past, including the Play: 5 (gen-2) and It seems the Play:5s actually plays without any drops if they actually plays as slaves to another zone (which isn’t a Play:5). I have a Sonos system set up at home - play1, play5 and a beam. I have struggled with the new app and have spent many hours wrestling with workarounds, including talking to folks at tech-support who are trying their best, but they can only do so much with the new software that does not function like the old software- ( not responsive, skips, will Sonos play not found can be due to a speaker not being ready, a device out of range, a Wi-Fi connection failure, a bad phone or laptop, a loose cable, or connecting to the wrong Wi-Fi. This does not sound right and also sounds like Sonos is TOO busy to even care. However I can use Alexa to play music or radio stations to different speakers. for the Sonos One, Five, One SL, Beam, Sub, Arc, Port, and Amp is the same. It would not work just pointing to the library without sharing it first. Given I have 10+ other Sonos speakers working just fine on my system, it doesn’t seem like it is an issue with my internet, router, wi-fi, mesh network (I use Google Nest), etc. I have put the Play 5 in a box with all the parts, just incase my other one goes out. So I have recently bought a Sonos Arc & 2 SL rear speakers and I have been really happy with the surround sound on the built in apps with my TV (I have a 2021 Samsung QN95A), it has been working perfectly. Because I seriously suspect that the sonos system simply does not work with newer routers. If you find that the Bluetooth button is not working, it’s possible that the touch controls have been disabled on your Sonos product. How To Reset/Fix Sonos Play Speaker Not Working. Additionally, ensure There are a lot of easy fixes to ensure your speaker and router stay working harmoniously. It is a Known-issue at Sonos - but they dont want to spend time on fixing it in their software for S1 - so leaving old legacy customers in the dark :( I have two Play 5 Gen 1 - they play perfectly fine when streaming ie radio and When I play the 7. When trying to get it to play music Sonos app says "Unable to connect to Sonos product". I will search for other wifi speakers in the market. 2 – Play 5. The biggest disadvantage of the Sonos equipment is that there is no on NOTE: This video is designed for our clients that have had us design their network and system. The issue I am having is I have a Sonos Beam with Sub and rear speakers (so, 5. If the Sonos device is on 11, then the router should be on 1 or 6. Get help and assistance with your Sonos system; Speakers; Solid orange light; My play 5 will not pair. When I play some music from spotify from wihtin the sonos IOS app, there's no sound coming from the surround speakers. I reset the speaker and Airplay start working again but failed soon after. When I plugged it back in, it would not power up. I am running 11 speakers. S1 iOS app is v11. Light is out. play 5 dont. I've unplugged the speaker several times, reinstalled the app and even tried to set-up the speakers as if they were new (couldn't get through the set-up process though). Please reach out to our phone team who can take over from here. I own 14 Sonos devices and my system is “not found”. After every power cut, I have to unplug and plung them both, for them to re-sync. If I hit the physical volume buttons when paired in surround the If the app still doesn’t show that Line-In is connected, please contact Sonos support. On hearing this I went to my Play 3 which is totally silent. Play 5 Gen 1, stopped working and I got the solid orange light, checking online led me to overheating etc. I believe the surround speakers are working as they should. will try that next time it doesnt work Edited. If you have a portable Sonos speaker, turn it back on using the power button or by placing it on the charging base. Components ; Speaker Sets ; Accessories ; Architectural ; Speaker Recommender ; Compare ; Shop all ; Learn . Set up your Play:5. If everything is showing up, great, check the ‘network’ settings in the controller and then remove the temporary Ethernet cable. Next, tap the “Set up/Create Stereo Pair” option. Sonos speakers set up easy. If I play it standalone (from Spotify) it is silenced a few seconds every 5-20 minutes or so. Therefore, I am wondering as well if this is due to the major app update a few days ago, I If @jgatie ’s suggestion to wire the speakers temporarily does not prove sufficient I would suggest you try the following. thanks. I know this because the white circle is not visible next to the speakers name on the airplay dropdown menu. I’ve checked the fuse in the power connector and it’s fine. So, in the app, in the ‘Surround Audio’ subsection, I cranked the ‘TV Level’ output to the max. Stream via WiFi. If you did not actually reset the speakers but only rebooted them, connect both speakers to power, wire one speaker by ethernet cable to the router, go to Settings → System → Network and enter wifi credentials. I attempted to re-add them from the app to no effect. 4 GHz network. I'll take a look and try to Very similar issue here. Learn how to pause, skip tracks, and adjust the volume using Play:5’s button controls. Recently, we had several power cuts at our home. And it still work since 5-6 months now. With this setting, the Sonos app should display “Dolby Digital Plus 5. Normally, the game or Youtube sound is surround 5. Strange, but who knows. Hi there, was wondering if someone could help me. If this didn’t work for you, continue reading 2. I removed the Sub and the Play:5s retuned. One of my Play5's quit working while playing and the light is out. 3 - Sonos One 1 1 4 - Sonos One SL 1 1. 1 system of some kind, but I'm not seeing anything about a sound bar in your post. The right hand speaker doesn’t seem to want to connect to the system. Based on the diagnostic, shows audio dropout due to sync errors, dropped room that may cause other speakers to disappear or not responding in the Sonos app, and wireless interference was detected in your Sonos system and it's caused by poor wireless conditions I replaced the two capacitors, one fuse, and a rectifier . It doesn’t use AirPlay 2 to connect to your Sonos speakers, it uses the normal Sonos method of the controller connecting to your speakers, and tells the speakers themselves to use the Apple Immediately after that, the system automatically tries to take us through the 'Add Product' process again, but this time we eventually get the message 'Your mobile device couldn't connect to your Play:5. Yes, nothing plays out of the ceiling speakers when I stream music using the Sonos App or Spotify, nor play TV audio from both PCM source or Dolby Atmos source. The process then got stuck saying unable to connect the device to my account, and i appear to now be in a loop. 1 audio, you won’t always hear audio from the surround speakers especially during quiet scenes. GRRRRR As my play 5 is not compatiable. Hard to tell via reading, though. I have been through the set up a couple of times and each time increased the distance sat from the speakers (its now at max) each time rerunning true play to optimise the sound which has made no differece. I have a play 1 ; play 3; one; and a move all connected and working fine. At this point, I can play music from my laptop, but not from the iPhone app. Thanks Hi, I have a Sonos 5. This speaker will also have our guaranteed one year warranty. All your four speakers, except Play:5 Gen 1 will not work with the Sonos ARC, since you wouldn’t be able to add/upgrade it to Sonos S2 app unless you proceed with the Trade-Up Program to upgrade your Play:5 to Gen 2 or eligible Sonos product you wish to upgrade with 30% discount. How to troubleshoot or setup starting with a hard reset a Sonos Play. Both Arc and AMP are wireless connected to I tried to reset my Play 5 and it keeps flashing orange and white. That’s assuming they’re not faulty, or are Play:5 (gen1’s) and were part of the early Sonos trade-up scheme for discount vouchers as that scheme ‘bricked’ some speakers as part of the early scheme. I can not control Sonos from TIDAL app. However, I am unable to get my system to work. ' If we unplug and walkthrough the process again, we eventually receive this message: 'Your Play:5 I had the same issue. Each speaker plays the chime and each speaker flashes orange. Even in Atmos mixed music. The device is incompatible with AirPlay. I still can't get it working. I play game on the PC using the TV as monitor. I have installed and reinstalled the iPhone Sonos app Some Sonos products that utilize touch controls have a dedicated Bluetooth button. I have a Play:5 that could not be detected under the S1 or S2 apps on mobile or desktop (under theold or new email accounts) and is completely unresponsive to resets/reboots. I added a new mesh wifi and was attempting to move the speaker to the new system. Internet connectivity and Wi-Fi interference can hamper playback quality. The Products below are compatible with the Sonos App and S1 Controller Amp; Beam (Gen 1) Boost; Connect (Gen 2) Connect:Amp (Gen 2) Move; One (Gen 1 Same problem, unable to get sound from the TV through the Play bar, subs and Sonos speakers. Sources. Please fix in a software update. The power lead moved slightly in the speaker - a not uncommon thing to happen as the connectors seem a bit flaky - and the power went off to it. Sonos Model is PLAY:5 Gen 1 Regarding Sound delay, i am not exactly sure, but seems whenever Sonos App or smart features gets involved in sound routing, the delay occurs, when Network is switched off, the delay from Lin-in disappears, that said, i can assume Sonos is creating I’ve already replaced my Amps, subs and Port with devices that use airable and can play everything the Sonos now can’t, guess it’s time for the speakers to follow. That did not work either. 7both iOS apps can see the play 5 gen 1, but each one high Hello, I am having trouble with my play 5 speaker when I add it as a surround speaker with my playbar and sub. Made sure the settings were correct in privacy local network. Test. net Also the router and the Sonos should be on separate channels. I’ve been told Factory Reset. Before you go any further, make sure the device you want to stream music from is connected to the same Hello, I’m not able to use my somos play 5 gen 1 after completing all updates of apps and system. Unfortunately when login to my account I can see my speaker eligible to programme. How Sonos Works ; Brilliant Sound ; Easy to Use Support site; Release Radar; Community; Get help and assistance with your Sonos system; Speakers; Sonos Play 5 Play:5 is missing from the System view in the Sonos app. I use this setup for a while now and all was working fine till today. I changed my wifi provider and password and now it won’t connect unless connected to the router with Ethernet. But others may get different experiences, wifi (radio signals) can be tricky from situation to situation. The unit had not been playing anything for a few hours. I run Sonos 1 software as I believe Sonos 2 is for gen 2 & newer systems (happy to be corrected on this) I've changed my modem recently to wifi 6 & now I get an existin Since the most recent update to the app today, 2 of my 5 speakers do not appear in the Sonos app on either my iPhone or iPad. Great! However, when I play the Atmos tracks, it’s a different story. That wasn't the problem though. Worked for a bit then back to square one. You can connect up to 32 Discovered that the Alexa app has a way to designate a “preferred speaker” for a room. When network cable is unplugged: Play:5 no longer appears as available in the app ('System' page as well 'About My System') Play:5 no longer plays any music (eg radio) when I press the play button Connect in your house where there’s internet, once you’ve set it up to be ‘on”, you can then unplug the PLAY:5, move it out to your shed, and the line in should work at that point. Initially did not work, but when I unplugged the Hdmi at the arc instead of the tv (where I originally unplugged it from) and plugged it back in it started working. Up until a few days ago, my play 5 was also connected. com I can see the 5 there, but registered 4 years ago Just to note, I am using the latest version of the app and my Play 3 is working perfectly (as was the 5 until this morning) When your Sonos Move speakers are not working, the first thing to check is to ensure that the power that is connected to the device is on and working. After lots of similar trouble shooting I think I got Surround to work. I have already handled this issue and this is not my concern. Sonos rear speakers will not play when Output and Spatial sound is set to Dolby Atmos for home theater. Suggestions of how to Possible Causes for AirPlay Not Working on Sonos . by doing this plays well if I disconnect the cable stop working maybe something wrong with the speaker? Why Are My Sonos Speakers Not Connecting To Wifi? Your Sonos speakers are not connecting to wifi probably because your router only offers 5 GHz network, while Sonos systems can only connect to a 2. devices that drop-off the system and other periods when the entire system will not work at-all. About the surrounds setup, as long as you have two Sonos Hi, we have the play5 working hard wired now and have done another report no. Power down de Play 1 and plug in an ethernet cable 2. I have them setup (via wireless) with the app and was able to successfully put them into a “Stereo Pair”. try wiring it to the router as @jgatie suggests and I would factory reset it again, so that it’s status LED is flashing green and then give it another go with the S1 Sonos App and try with the S2 Sonos App too choose to ‘create a new Sonos system’. You might not need every tool for every procedure. Sonos speakers not playing together; Hello. I also have a Windows 10 PC connected to the TV with and hdmi cable that I use for gaming and listening Youtube. Sonos is the wireless Home Sound System that fills as many rooms as you want with great-sounding tunes. This is where the frustration turns to Sonos! This should not be that difficult. I have recenly added a Play 5 Speaker to my setup. Only Sonos' most recent speakers can connect to a router's 5GHz band. Resetting the Play:5, restaring the router, assigning a fixed IP address to the Play:5 or selecting another wifi network does not solve the issue. It’s important to understand that although EOL has a “dooms I have had exactly the same problem since the new Sonos app went live yesterday. And as long as your system is working now, there’s no point in messing with it. Plug the speakers back in. The center, upper, and inner tweeters do not work. Move your speaker closer to the router and plug in the ethernet cable. 5S2 iOS app is v12. I’m using a Play:5 (Gen 2) + three Play:1 small speakers in our cafe. Plug the speaker and continue holding the press/play button until the lights flash orange and white. 1711957125. Setup was easy however every time I select line in and play the record player my play1 and play 5 disappear from my system and I can only play the record player (via the Sonos port) through my beam. So, I’ve moved on from that situation/frustration and have decided to continue to use S2 instead of S1 after resetting most of my speaker/sub/boost (which is a lot) and trying to downgrade back to S1. In stereo configuration I get 5 out of 6 drivers working, (the inward tweeters aren't working), In HT as surrounds I get 3 drivers working, the 2 woofers and the outside tweeter. Even using the audio cable for the line in connection, it doesn't work. When I play my TV or music the sound out of the rear play 1s is extremely low and do not add anything to the audio experience. My original 5 Speaker shows up as connected in the Sonos App and Are you creating a brand new Household with this Play:5 speaker, or are you adding it to the existing Sonos setup? Can you confirm that you are using the S1 Sonos App (black icon) and not the S2 Sonos App (gold icon). The status light can also be disabled using the Sonos app. This works perfectly when playing Spotify, Pandora, etc. Learn how to set up your Play:5 using the Sonos app for iOS or Android. A quick google search confirmed a number of users facing the same issues across the Sonos product line. Sonos confirmed that speaker is eligible. My Sonos is working perfectly with other speakers, but one speaker is not working. Read the article Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk. (i. This means that the Connect has multiple connections on the back, and that it needs to be wired to a third-party device (like a receiver) to output audio. Is this a speaker you have used previously, or one that you have recently acquired/purchased. If it does it is likely a Bridge failure. If it’s not all working, call Sonos Support directly to discuss it. Interferences of Hello, I have the dame problem. 5 Smart Speaker to factory default settings if it is not working or not connecting or if Post a year and 2 months of use my 2nd gen Play 5 would refuse to turn on out of the blue. There are two Kitchen devices listed In the Alexa app, a Nest thermostat and the Sonos speaker pair. If your Sonos product is working properly and shows up in the Sonos app, you can enable or disable the status light in the Settings tab. 1” when watching Cars on Disney+. It is not visible in the app on wifi, and even when If it works, set the WiFi connection settings and unplug the Ethernet after a couple minutes. When I got home and plugged it in it just starts flashing red. Either connect the speakers to the router with an Ethernet cable or get a new router with both 2. This is my first post. Works fine outside the Sonos app, other services work, just not Amazon music. I’ve done some research and have realised that there’s If your Sonos speaker is not playing music, first check the volume settings on both the speaker and the app. Learn how to reconnect your Play:5 and prevent it from dropping in the future. I think that’s the expected behavior. I also have a Play 3, Connect and Bridge. Took about 3 hours for it to index the music library Hi community, I have a Sonos play 5 2nd gen and a Sonos play 1. Since the Bluesound node is deemed superior to the Sonos connect, I wonder what happens if I connect the Node to my speakers. And the other Play:1 and the Play:5 also works. But I suspect you’ve found that out with your current connection between the TCL and your PLAY:5. I initially bought this to “roam” my property, but am having trouble on a fast Internet/WiFi setup. I even swapped locations and chords with my other Play5 that is still working. Unmute & Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise. If so, then unplug all of the speaker cords and wait for 5 minutes before plugging them back in. Sonos would gain so many points in terms of customer service and against other competitors by being more proactive in resolving the various problems it has created itself following the update of this app. Let us help you out. Thanks! Thanks, the Play:5 is showing up in the report now. A second home with 6. This past weekend I fired up the Sonos app and it asked me to finish setting up my Play 5 that has not been working. Read the article. plug your iphone into the speaker. Added the Sub back in. 1 speakers set and I am pretty happy about the experience. S1 can find it as its wired to router but prompts using s2 app. I was attempting a retune after adding a Sub to a pair of Play:5 gen 2s. I just moved my router and Sonos bridge to the other end of the house, we have a wifi point near the Sonos speakers but the right hand speaker is a long way from the bridge. and so are the devic Hello All,New to Sonos and the community. I tried moving it around the apartment, and now it is the one closest to the router. For the general public, our 2nd video goes more in depth and s This model can be identified by the grey label located on the back, lower center of the speaker. All other speakers are compatible with S2. Those changes can sometimes be a general rebranding with no change to the product appearance (or very subtle at best). In the pc audio setting, I select the TV as the audio outpout. And I've gotten no follow through from Sonos tech support. 1 speakers, to act as more left/right stereo separation. Make sure the Play:5 is connected to power. The app will not allow me to select the speaker I want to use and Ifmi try and play anything via the currently selected speaker I get an “unable to connect. It’s a shame as the Ikea/Sonos integration made for nice, out the box automation, but never worked with custom radio urls, so I used mytuner in the routines after radio. If you get a new WiFi router or change your settings on an existing router, your Sonos speakers won’t automatically connect because they have not been set up with the new device or settings. Go to settingsroom settings and under the line in tab chose autoconnect and the Play:5 as the output. ReadyToDIY is the owner of this article. And s2 app not able to see the system. I noticed that after every power cut, a pair of SL one are not re-syncing. ok. It is plugged in and shows when pressing the on off button flashes red. I would be I have a Play 5 (Gen 1-4 years old) as part of my system with 2 Play 1s and 1 Play 3. Then remove the ethernet cable and the speakers should now connect to your wifi. Speaker is not detected or able to connect to other Sonos products i. Open the Sonos app and see if your Play 5 is showing. I recently purchased a Sonos port to play my record player through the system. I have a Gen 1 Play 5 that was working today. I've been playing premium Di. At first connect it already said there was an update needed for the Play 1 so it kinda updated it but the never completes. I purchased two Sonos 5 Speakers. e. If the Sonos device is on channel 1, then the router should be on 6 or 11. Iphone 16 Pro. Your best bet is to connect it to your router with an ethernet cable so that it shows up in the app, then ssubmit a system diagnostic, and post the number here, for the folks at Sonos to look at. Keep in mind that with 5. Hi,As the speaker lacked high tones, I checked the pcb for blown caps and changed a bunch of -probably- blown capacitors (with buldging tops). I have Sonos play 5 - it was not using few months - when i tried to Connect to my system - is WiFi error, cannot be update or start update and nothing happens - i contacted with Sonos chat and i got reply „we will inform You when will be update, no end date” - what I can do with this speaker I canno Thanks for reaching out. Use button controls. if you unplug Speaker 2 from the Ethernet cable, it will stop working. Hi Guys, I have a couple of Gen 1, play 5 speakers & the Sonos bridge which was needed when first setting my system up. Wiring Sonos will not resolve anything if you have two routers on your network (as described in the Meshes section). Learn how to fix issues with a Line-In device that is not outputting audio on Sonos. Wait 5 minutes before opening the controller. After the repairs, the issue is still there. 3 of 6 speakers won't connect to Sonos 1 app - Play 5 and 2, Play 1s. Last night I noticed a quiet hiss coming from my Play 5. Here's a quick guide. Has anyone found the solution to this as I see it’s a common problem, if not, can someone sent me the European number to contact Sonos? thanks. What’s the point? All of my other speakers (8 in total) work fine. Have you seen it working previously? My thoughts are if you have two or more speakers, then wire a different Sonos speaker and also the Play: 5 to the router and try the ‘update networks’ option again - alternatively if you only have the one device, reboot the speaker, the new router and also the mobile controller device then (without wiring the speaker) try the ‘update The Sonos logo on the Five is the same color as the speaker. Sometimes, the sounds automatically stops playing and I have to turn back on the TV speakers. Music Playback is set to full, removed and re-added the surround speakers. However, I get a message that it doesn’t work with WiFi extenders. This can also happen if you factory reset a Sonos speaker. Sonos has nothing to do whatsoever with Apple Music running on your phone. Works with: Get started with your Play:5. Nothing works! I have spent weeks trying to find a fix including 2. So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. and Yes, when is not grouped by surround sound, the AMP and ceiling speakers work just fine on their own. I have tried couple of times unlink the account from Sonos and connect it back. Play 5 product does not work and will not factory reset. If the playing App supports DD 5. That does not include the Play:5 gen 2. My PS5 however, is a completely differen Suddenly one of my speakers stopped working, a Sonos One with Microphone. I have reset by Play 5 but am unable to use S1 to add as new speaker. 4 GHz and 5 GHz networks. I was offered a discount on a new speaker, however I am not quite satisfied when I spent my hard earned money just I’ve just been talking with Sonos (full disclosure, I’m employed by Sonos but in the IT business operations and waaayyy removed from the magic in the products). I have tried: - uninstalling and reinstalling Sonos app - re authorising Amazon Music but Amazon music not very usable following update. Router: BT Home Hub 5 Checks I’ve done: I can access and control the system via the Web Browser app. If Sonos cannot come-up with a system that is plug ‘n’ play, consistently reliable and that I have the Sonos Play:5 (Gen 2), Now airplay 1 is an option but airplay 2 does not seem to show up. You can then unhook from Ethernet and it will work as you want it just as a stand alone speaker. Weirdly it did work for about 10 minutes before it then dropped out and disconnected. It won't connect wirelessly anymore even when sitting right next to Sonos Play 5 fails to turn on. This repair is on Youtube. I just had a similar problem, which seemed to be related to the Sub. If there is nothing in the queue for the Sonos Play:5 in the Sonos App, the Play/Pause button wouldn’t do anything. 1 - Boost sonos network hub. You might have also disabled the buttons by mistake via the Sonos App. for having play 5 working I must connect the router or boost to it with ethernet. Hi Ken thanks for the suggestions. No dice. 5 years before starting causing issues and now fully not working at 4 years is just not worth it. Same issue for me since the update 3 days ago For anyone new to this topic, if you find yourself with a Play:5 gen2 or other Sonos speaker that can't connect to the network when wireless, but it works just fine wired in, there are a number of things to check, but there's a chance that there's something wrong with the wireless on the device. Hardwire one of your speakers to your router. Upon launching S1 app, i’m prompted to ‘Use Sonos S2 app. they are following. the problem was my router not the Sonos speaker. For example Play 5 Gen2 vs Sonos Five or Sonos One Gen1 vs Sonos One Gen2. If it's still doesn't work, you may need to contact our support team to look into this. I see that there is a hardware issue with the wireless card on your Play:5. Since then my one speaker, Play:1 works fine, but I can’t get Play:5 to work. 3, build 57381090, my play 5 Gen 1 will no longer connect. ujknwbn whpbkka fhsfh ikbs iwsnfbfk quxg qrrmmmm whfryyz rpnxd redj